Procedures

Strategic Processes

STRATEGIC MANAGEMENT (DE)

DE-01 P1

• Strategic planning and development

DE-02 P1

• Monitoring and measurement
• Annex 1: Indicator File
• Annex 2: Indicator Request
• Annex 3: Indicatos Dashboard

DE-03 P1

• Management Review System
• Annex 1: Management Review System Report

QUALITY MANAGEMENT AND CONTINUOUS IMPROVEMENT (MC)

MC-02 P1

• Complaints, Suggestions and Congratulations Management
• Annex 1: Electronic Form for Complaints, Suggestions and Congratulations
• Annex 2: Complaints, Suggestions and Congratulations Answer Format

MC-05

• User satisfaction measurement
• Annex 1: Centre/Degree Satisfaction Results Report

Key Processes

ACADEMIC MANAGEMENT (AC)

AC-0104 P1

• Entry and admission

AC-0201 P1

• Enrolment

AC-0401 P1

• Certificates Issue

Teaching (DO)

Study plans management

DO-0101 P1

• Design, verification, modification and accreditation of official degrees

DO-0102 P1

• Monitoring and improvement of degrees

DO-0103 P1

• Degree suspension and termination

Teaching planning and development

DO-0201 P1

• Teaching planning and development
• Annex 1. Guide-template to perform the Centre Coordination Actions Report

DO-0202 P1

• Promotion of the degrees
• Annex 1. Centre Promotion Programme

DO-0203 P1

• Student Orientation
• Annex 1. Guide-template to develop the Mentoring Action Programme

DO-0204 P1

• External Academic Internships Management

DO-0205 P1

• Mobility Management

Public information and accountability

DO-0301 P1

• Public information and accountability
• Annex 1. Public Information Monitoring

Support Processes

STAFF MANAGEMENT (PE)

PE-01 P1

• Administrative and Service Staff Management

PE-02 P1

• Academic Staff Management
• Annex 1: Training sheet

DOCUMENT MANAGEMENT (XD)

XD-01

• Documents control

XD-02

• Registers control

INFRAESTRUCTURE AND WORK ENVIRONMENT MANAGEMENT (IA)

IA-01

• Material Resources and Services Management